Shipping policy

SHIPPING DESTINATIONS | In India, GBJ serves to selected cities. Please check if we deliver to your pin code on the shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

SHIPPING & HANDLING CHARGES

  • Domestic Order: We provide free shipping within India.
  • Custom Clearance: All shipments of Jewellery exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination, and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: Please do not accept if the package is received in the Open/ Tampered condition. You will find the package sealed with a label saying Opened for Customs.

SHIPPING PARTNER | our domestic logistic partner is Blue Dart, Delhivery & Vamaship. Our international logistic partner is UPS.

NOTE: In the case of International order, the customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.

TRACK ORDER | All registered customers have the option to track their orders by clicking on Track Order

TIME TO DELIVER | the time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.

Delivery Time for Domestic Orders | The product is delivered within 7-14 working days in India from the day of the order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

PLEASE NOTE: Recipient needs to produce any of the following government-issued photo identity proof for receiving the delivery:

  1. a) Pan card
  2. b) Driving License
  3. c)   Passport
  4. d) Voter identification card
  5. e) Postal identification Card (Aadhar)

Delivery Time for International Orders | Currently GBJ is not shipping to International Location.

PLEASE NOTE: Recipient needs to produce a passport or driving license for receiving the delivery.

For any customer assistance, you can call on our customer support number +91 98765 43210  or write to support@gautambanerjee.in

We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.

Transit Insurance: All goods will be fully insured by Gautam Banerjee Jewelers until they reach you, so your purchase is 100% safe.

Free Gift Packaging | In case your purchase is intended as a gift, we offer free gift packing, along with a gift message of your choice. Your gift will be delivered in distinctive CaratLane gift packing. So whether you order a gift to give to your loved ones personally, or want us to deliver it, the recipient is sure to be impressed. To send a free gift message with your gift, look for the Gift message text box in the shopping bag/cart page. Your personal message will be printed on a distinctive card and delivered along with the gift.